Customers of Yorkshire and Clydesdale banks found their January wages missing from their accounts on Friday after an IT failure delayed payments, the latest glitch to hit Britain’s banking industry.
The two banks, part of the group that now includes Virgin Money, said they were carrying out a full investigation. The problem was caused by an incorrect processing date on a file used to move payments, the Guardian reported, and hundreds of customers may have been affected.
People took to social media to complain that salaries expected after the Christmas bills had not arrived. One customer asked how long it would take, adding that they had two children and no wages in the bank. The group apologised to what it called a small number of affected customers and said payments would land overnight, with anyone left financially out of pocket compensated.
The failure followed a rough start to the year for the sector. Millions of customers at Lloyds, Halifax and Bank of Scotland were locked out of online and mobile banking for almost nine hours on New Year’s Day, and the currency firm Travelex was forced to take its websites offline after a cyber-attack.
Yorkshire Bank Group, which bought Virgin Money in 2018, said the incident was a processing error rather than a security breach.
Sources
- Yorkshire and Clydesdale banks hit by IT failure | Banking | The Guardian
- Clydesdale and Yorkshire banks hit by payments error – BBC News
