Cat litter. Dog food. Bottled water. Those are the three items Amazon driver Jennifer Monique says she dreads finding on her route, and her TikTok about them, posted under @jennifermonique365, has passed a million views.
She does not mind the work, she says. The problem is weight. The items are punishingly heavy, she gets no extra pay for hauling them, and customers tend to expect them carried all the way inside.
Litter comes first. People go through it quickly, so it keeps getting reordered, and under Amazon’s own rules a single package can run up toward the 50-pound limit. Dog food is the one that baffles her most. “Some of these dog foods, like 80 pounds,” she said. “What size dogs do y’all have in your house? Why is the dog food and the kitty litter so heavy?”
Third is bottled water, sold in flats of 24 and 40.
Her own summary was short and tired rather than angry: “They don’t pay us enough to be lifting cat litter, bottled water, and dog food.”
The scale of the job explains some of that fatigue. Drivers move somewhere between 170 and 350 packages a shift, often with no time to stop.
Commenters on the video did not tell her to quit. Many pointed out that people order this kind of thing for good reasons: some are elderly or disabled, some do not own a car, and some are buying for parents who cannot make the trip themselves. Nothing in Monique’s video asks those customers to stop.
The takeaway most viewers landed on was smaller than boycotting Amazon. Upworthy, which reported on the video, listed what helps a driver: leave a bottle of water or a snack on the porch, do not expect them to haul forty pounds up three flights, and tip when you can. It also asked customers not to post a one-star review because a driver set the litter by the door instead of carrying it to the kitchen.
